Online Physiotherapy Video Sessions FAQ

In the current COVID-19 crisis, both WorkSafe and ICBC are allowing you to continue your care through online video visits. For those with extended benefits, some will cover it and some will not. Currently we have confirmation that Great West Life will cover visits delivered in this way. Sunlife has previously indicated they will was well. For the rest of our insurers we are able to check on a case by case basis. Of course, you can always fund the visit yourself as well.

Costs are the same as for a standard visit. The one-on-one time you spend with the therapist can actually be greater in a telehealth visit and sometimes people even feel they get more personalized care.

It depends, but treatment sessions are usually between 30 and 45 minutes. As you can imagine, visits might take a little longer than a physical visit due to the fact we are doing things through the technology.

Telehealth has been shown to be effective for the assessment and treatment of conditions where the primary therapy goals can be achieved through progressive exercises, functional rehabilitation activity, education, self-mobilization, self-management, and monitoring.

Not at all. While our software is far more secure and private than Facetime or Skype, its ease of use is about the same. Typically, all you have to do is click a link from our appointment email.

Yes! FusionPhysio has a strong background in the evidence-base for telehealth physiotherapy. We keep up to date and have academic connections to the University of Queensland’s Centre for Telerehabilitation Research.

Due to the limitations of remote care, there are some considerations here. A physiotherapist needs to be thoroughly familiar with how to take an injury history and needs to have seen that history many times. For this reason, we only use physiotherapists that have at least 5-years of experience.

Yes. The physiotherapist is required to ensure that an appropriate level of support and assistance is available to address your needs and ensure your safety and that you agree to the involvement of this assistance. We do this by making sure the environment and available assistance is suitable to the planned session activities.

For certain situations, clients have said they actually preferred online care to physical attendance at a facility. In the digital world, we are able to use some tools such as video exercise and quick reference tools that are extremely helpful to some clients in certain situations. Have you ever been shown an exercise and forgotten how to do it? With telehealth, you will obtain a digital program with access to video demonstrations of your rehabilitation routine whenever you need it. We can also use other tracking tools that allow us to be alerted whenever there is a problem. Most in-clinic care does not give you this yet.

Yes. Privacy and security is one reason we do not use products such as Facetime or Skype. We use Physitrack Telehealth or Zoom software which have full end-to-end 256-bit AES encryption and Canadian servers.