Virtual Physiotherapy FAQ

You can always pay for a visit privately, but some funders will cover virtual physiotherapy as well. During COVID, nearly all funders paid for virtual physiotherapy sessions, however, since then the rules have changed for many of these insurance companies. Please check with your insurance as to whether they will cover a virtual physiotherapy visit and what requirements they may impose on the session.

Costs are the same as for a standard visit. Please call or email our office for current rates.

It depends, but treatment sessions are usually between 30 and 45 minutes. As you can imagine, visits might take a little longer than a physical visit due to the fact we are doing things through the technology.

Telehealth has been shown to be effective for the assessment and treatment of conditions where the primary therapy goals can be achieved through progressive exercises, functional rehabilitation activity, education, self-mobilization, self-management, and monitoring.

Not at all. While our software is far more secure and private than Facetime or Skype, its ease of use is about the same. Typically, all you have to do is click a link from our appointment email.

Yes! FusionPhysio has a strong background in the evidence-base for virtual physiotherapy. Of course, not all conditions are suited for this service as some physical therapies must be provided in-person. However, often therapy that is primarily exercise based (such as surgical rehabilitation) can be handled well with a virtual visit.

Due to the limitations of remote care, there are some considerations here. A physiotherapist needs to be thoroughly familiar with how to take an injury history and needs to have seen that history many times. For this reason, we only use physiotherapists that have at least 5-years of experience.

Yes. The physiotherapist is required to ensure that an appropriate level of support and assistance is available to address your needs and ensure your safety and that you agree to the involvement of this assistance. We do this by making sure the environment and available assistance is suitable to the planned session activities.

For certain situations, clients have said they actually preferred online care to physical attendance at a facility. In the digital world, we are able to use some tools such as video exercise and quick reference tools that are extremely helpful to some clients in certain situations. Additionally, clients who live at a distance from our clinic can save themselves the time and costs associated with a physical visit.

Yes. Privacy and security is one reason we do not use products such as Facetime or Zoom. Our EMR virtual visit software which uses full end-to-end encryption and Canadian servers.